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grs car rental - istanbul airport car hire companies

grs car rental depot information

GRS Car Rental Rental Terms for travel between 01-Jun-2018 and 31-Dec-2019

RENTAL CONDITIONS & CANCELATIONS AND REFUNDS

Age & Driving License Experience Limits            
* BDH, BDS, BDHA, BBHA ( Economy Class ) requests minimum 22 years of age and must hold a B class driving license for minimum 2 years                                                                                
* CDS, CDH, CDS+ , CDSA, CDSA+, CDHA+  ( Middle Range ) requests 23 years of age and must hold a B class driving license for 3 years.                                                                                                
* DDSA, DDHA requests 25 years of age and must hold a B class driving license for 5 years.                                       
* MD, MDA requests 27 years of age and must hold a B class driving license for 7 years.

Minimum Period of Renting and Delays on Returns            
Minumum request of the rental period is 24 hours ( a day ) during the week  ( Monday to Thursday ), 48 hours ( two days ) on the weekend. Returns over two hours delays will be charged an extra day.

Payments            
Payments must be done by a credit card under renters name. In case of using someone else's card, the cardholder must present during pick-up time with an acceptable ID and credit card.
            
Deposit            
Renters must have their credit card ( under renters name ) with them while collecting cars. An amount which depends on selected car class will be blocked on the credit cards, 200 euros for an economic group, 250 euros for middle range, 300 euro for Luxury cars. (For Mercedes E 200 series customers must have 2 different credit cards and blocking mount is 350 EURO for each card.)            

Collision Damage Waiver  ( CDW )             
In case of an accident, renters are responsible to pay damages that have been caused with an amount of value which depends on the chosen car class.Any damages over 200 €uro will be cover under the limits of the insurance coverage, compass of damages are variable depends on car groups. Any damage values valid through deposits that presented at below will be out of the warrants.

* Economic Cars Group: 200 €  
* Middle Range Cars Group: 300 €
* Luxury Cars Group: 400 € 

Tire-Windshield-Headlight Insurance (TWh)            
Covers flat tires, windscreen cracks and headlight damages that are not covered by the common insurance.            

Theft Waiver            
To be covered by common Theft Waiver, customers must get a report done by a police officer and return the car key and car warrant back to GRS Car Rental Office within 24 hours. Otherwise, customers responsibility still will be valid for the missing or stolen car.             

Additional Driver            
To sign an additional driver, the requester must have a driving license and ID card while collecting the car also needs to sign the current contract as an additional driver and the additional fees need to be paid. The main contractor will be responsible for any damages that happened to uninformed car users and the damages won't be under any insurance in the opposite case.            

Fuel Policy            
Customers should return the vehicle with the same amount of fuel to avoid a locally determined refueling fee. There is no refund for unused fuel. Fuel charges are payable at the drop-off points. Customers get charged the missing amount of fuel cost and 15 EURO + Tax Services fee.            

Constable Highway Fees            
( HGS ) Bridges, Highways, Private Road Pass cards will be located in the cars. Fees will be charged by the end of the rental period + 3 € services fee.            

Dropping off at a Different Office  or a Location            
If requested, customers need to pay 1 euro per km to collect or drop off a car from a city where GRS Car Rental Office not located. ( Km's measured by the closest GRS Office )            

Traffic Fines            
Any traffic fines during the rental period will be renters responsibility. Customers will be charged  5 € +TAXs for traffic fines which will be paid By GRS  as a service fee. Rental periods will be added to the contract if a prohibition gets on a car caused by the renter and the renter will be responsible for the full charge.            

Crossing Borders with Rental Cars            
Drivers will not be allowed a cross to other countries with rental cars.            

Cancelation and Refund Conditions            
Cancelations requested before 24 hours from pick-up time will be fully refunded to customers credit cards or bank accounts. Any cancelation after that will be charged by one day cost as a cancelation fee.            

ATTENTION NOTE!            
Insurances are not valid in situations of driving on drugs or alcohol, speeding over legal limits, dangerous driving offense or any accidents cost by unspecified driver rather than renter or additional driver. Customers must get a report and breathalyzer test done by a police officer right on the accident point. All Reports must be submitted to closest GRS CAR Rental Office in 24 hours. If not, all damage costs and traffic fees will be under customers responsibility.            
Please remember, in any accident;  call a police officer and keep the car still in the accident location and collect the accident report and breathalyzing test result from the officer. Otherwise, insurance will not cover any costed damages and renter will be responsible for any financial and emotional damages including the 3rd parts who are also involved in the accidents. GRS CAR Turkey is allowed to change or cancel any reservations, cost of the reservations and conditions without giving an early notice.            
            
Extras    
GPS - NAVIGATION: 4 Euro / Per Day
Baby Seat: 5 Euro / Per Day
Additional Driver: 3 Euro / Per Day
Tire-Windshield-Headlight Insurance (TWH):4 Euro / Per Day
            
Office running hours are between 8:00 AM - 08:30 PM. Any delivery on out of hours will be charged 25 Euros.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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