Istanbul

Alamo Turkey Rental Terms for travel between 01-Jan-2010 and 31-Dec-2012

Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (transaction fee of 1.75% applies).

The balance will be secured directly by the supplier on arrival.

Additional Driver Policy
Additional Driver charge is EUR 7.00 plus tax per driver per day. Maximum 2 additional drivers allowed.

Age Requirements
Minimum rental age is 21yrs. For car groups IWMR (Intermediate), ICMR (Intermediate) and ICAR (Intermediate) the minimum age is 23 and for groups SDAR (Standard), SVMR (Standard) and SCMR (Standard) the minimum age is 25 years. There is no young drivers charge.

Cross Border Policy
Cars are not allowed to leave Turkey.

Delivery / Collection
Free of charge for pre-booked reservations within the city limits. Otherwise there is a charge of EUR 0.55 per km, to the nearest National office. When returning a car there is a Grace Period of 59 minutes. In case of delay 1/3 of the daily rental is charged for every excess hour. Delays after 3 hours pay the full daily rate

Insurance Excess
Collision Damage Waiver limits the customer's financial responsibility for loss or damage of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 600.00 EUR. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements
Full valid license that has been held for a minimum of one year

One Way Rentals
Domestic one ways are free of charge between Istanbul, Ankara, Adana, Antalya and Bodrum offices. A charge of EUR 140.00 + TAX applies to ALL one-ways to or from Gaziantep, İzmir, Konya, Erzurum, Malatya, Sanliurfa, Diyarbakır, Van, Denizli, Kayseri, Trabzon, Dalaman, Marmaris and Nevsehir. All One-ways are on request. International One Ways are not permitted.

Out of Hours Policy
Available - there is no out of hours fee

Payment Policy
All major Credit cards are accepted. No Cash payments are allowed.A deposit of EUR 300.00 is required, which must be paid by credit card.  The deposit is held on the credit card until the car is returned.

Refuelling Policy
Car is supplied with a full tank, return full or refuelling charges will apply.

Roadside Assistance
Emergency telephone number:- call 0212 465 35 46 or 0212 465 32 39

Special Equipment
Baby seat CSI = EUR 10.00 per day. Luggage rack LUG= EUR 10.00 per day. Snow chains SNO= EUR 5.00 per day. Mobile phone PHN = EUR 30.00 per day - EUR 2.50 per unit, incoming calls free. GPS is available on request for EUR 10 per day Exc VAT for all car groups. A deposit will be taken on a Credit Card and is only availble at all Istanbul locations. All Special Equipment is on request only and is also PLUS TAX. This country does not provide reflective jackets and is not required by law to do so.

Surcharges
Airport Fee 8%

Tax
18% For more information about driving abroad, visit: www.nationaldrivesafe.com

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.